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Occupancy Calculator
Calculate contact center agent occupancy from handling time and logged-in time.
Formula: Handling Time ÷ Logged-in Time × 100
Enter your values and select Calculate.
How to use this calculator
Enter total handling time and total logged-in time for the same agent or reporting period. Use the same time unit for both values.
Why occupancy matters
Occupancy helps contact center teams understand how much of an agent's logged-in time is spent handling customer interactions. Very high occupancy can indicate sustained workload pressure, while low occupancy can indicate available capacity.