ASA Calculator | Average Speed of Answer
Calculate Average Speed of Answer from total answered-call wait time and calls answered.
Formula: Total Answered Call Wait Time ÷ Calls Answered
Enter your values and select Calculate.
How to use this calculator
Enter combined waiting time in seconds for answered calls and the number of answered calls.
Why this KPI matters
This KPI can help contact center teams evaluate operational performance. Compare results using consistent definitions, time periods and reporting rules.