AHT Calculator | Average Handle Time Calculator
Calculate Average Handle Time using total talk time, hold time, after-call work and calls handled.
Formula: (Talk Time + Hold Time + After-Call Work) ÷ Calls Handled
Enter your values and select Calculate.
How to use this calculator
Enter total seconds for talk time, hold time and after-call work, then enter the number of calls handled.
Why this KPI matters
This KPI can help contact center teams evaluate operational performance. Compare results using consistent definitions, time periods and reporting rules.