Abandonment Rate Calculator | Contact Center Toolkit
Calculate inbound call abandonment rate using abandoned calls and total incoming calls.
Formula: Abandoned Calls ÷ Total Incoming Calls × 100
Enter your values and select Calculate.
How to use this calculator
Enter abandoned calls and total incoming calls for the same measurement period.
Why this KPI matters
This KPI can help contact center teams evaluate operational performance. Compare results using consistent definitions, time periods and reporting rules.